1. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Processing time may be extended during holidays or peak seasons.
2. Shipping Methods & Delivery Time
We offer multiple shipping options based on location:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-21 business days (varies by destination)
3. Shipping Costs
- Shipping fees are calculated at checkout based on the shipping method and destination.
- Free shipping may be available on orders exceeding a certain amount (as advertised on our website).
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website.
5. Lost or Delayed Shipments
- If your package is delayed, please check the tracking information.
- If your package is lost, contact us for assistance.
- We are not responsible for shipping delays caused by carriers, customs, or natural disasters.
6. Incorrect Address
- Customers are responsible for providing the correct shipping address.
- If an incorrect address is provided, we are not responsible for lost shipments.